interfaceMD is a subscription based service.
We do not follow the traditional model of selling software and forcing our customers to pay for expensive upgrades and monthly support. All licenses and support are rolled up into one flat fee based on the number of users.
- 1 number to call for all technology needs
- Remote connectivity to each PC by helpdesk
- Management of 3rd party vendors to resolve warranty issues
- System documentation and log of service work performed
- Full IT support to include Preventative Maintenance & Break-Fix
- interfaceMD updates/fixes/patches and new releases
- Daily data backup to tape and disk
- Email with active anti-virus and anti-spy scanning
- Hotsite datacenter used by roaming users with internet connection
- 4 hours of customization per month at no additional cost
- Operating system updates/fixes/patches
- 3rd party software updates/fixes/patches
- BIOS & Driver updates
- Security updates/fixes/patches
- Hardware & accessories purchased
- Telephone Support to remote users working off-site
- Unlimited remote support with 1 on-site visit to each office if needed

